CUSTOMER SERVICE

I waited on the phone for a GE Money customer service representative for over 15 minutes. I wanted to talk to a person because the statement I had didn’t show that I had ever paid anything toward this account.

 

The woman who finally answered was a little testy right from the beginning. Told me to look at the category called Account Activity. Nowhere on the statement were the words Acoount Activity. I mentioned this to her.

 

She said, MAM, your not going to see anything under account activity because you haven’t paid anything in the last two months. I said, well  I have paid about $800 to this account over the last year, so where else would I look since there’s nothing on here that says Account Activiity, there’s balance, there’s-

 

She cut me off, ‘MAM YOU’D HAVE TO LOOK UNDER ACCOUNT ACTIVITY TO  FIND THAT INFORMATION AND IT’S NOT GOING TO BE POSTED UNTIL..”

“Hey now!” I said in a friendly playful voice,”No need to take that tone with me!”

She yelled, “I AM NOT TAKING ANY KIND OF TONE, I’M TRYING TO MAKE YOU UNDERSTAND” I cut her off in a less friendly playful tone,”But you are naming a category that doesn’t exist on this piece of paper!” “All right mam,” she said, moving into a new vein of viciousness, “Thanks for cal-“

“ I said,”Don’t hang up, donthangupDON’T HANG UP! I’ve got another question!”

“-ling GE Customer Service.”

And she hung up.

 

I went on line and created a username password and etc just so I could log on and send a furious e-mail to someone who might care.

But after going through the whole rigamarole and clicking CONTACT US it just advised me to call the customer service number I had recently used to such bad effect.