1.I called my insurance agent to see if my bill was overdue.
2. She said I should call the company direct.
3. I called the company (keyed thru phone menu for English, policy holder, policy number, person) they said,
"You must get your insurance agent to request re-instating you."
I said, "She told me to call you!"
He said, "No, you have to call her!"
4. I called the insurance agent.
5. She called the insurance company, requested I be re-instated.
6. She called me.
7. I called the insurance company (keyed thru phone menu for English, policy holder, policy number, person) got re-instated.
This is how we do business!